Shipping policy
Shipping policy
All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We will make every action to notify you when there are potential delays due to a high volume of orders or postal service problems that are outside of your control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Shipping delivery options will vary dependent on your delivery location.
We offer a free shipping for orders over $75. For multiple shipping options, you can list carrier options, prices, and delivery times in a table.
Local delivery
Free local delivery is available for orders over $100 within [5 miles of zip code 02026].
Deliveries are made from [11am-3pm] on [Friday - Saturday]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
Local pickup
In certain circumstances, we can schedule a local pickup for glassware. Please have your order confirmation email with you when you come. The locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within X to X business days. We will send you an email when your order is ready along with instructions.
International Shipping
At this time, we do not offer international shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at lilykaedesigns@gmail.com with your name and order number, and we will look into it for you.
In the event that your order arrives damaged in any way, please email us as soon as possible at lilykaedesigns@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at lilykaedesigns@gmail.com