Refund policy

We cannot accept any returns or exchanges or issue any refunds on any of our items unless it was an error on our part. Our clothing items have a sizing chart for you to determine the correct size to order. If you have any questions about sizing, please reach out to us BEFORE ordering.

Unfortunately, we cannot accept returns on sale items or gift cards.

Items returned back to us due to wrong or incorrect addresses will be assessed a 30% restocking fee. If you wish to have the item resent, you will have to pay the cost to resend the item(s). Shipping is NON-REFUNDABLE.

NO REFUNDS WILL BE GIVEN ON CUSTOM ITEMS. These include, but are not limited to: items with a name and/or date, pictures you sent us, items requested via the customization option on our page.

You can always contact us for any return question at lilykaedesigns@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

PLEASE KEEP TRACKING AND ORDER NUMBER